Over the last few years, myself and members of the EverTrek team have talked about ways to make our trips the best they can be. Almost to a level where we could guarantee the best experience possible on the trips, or as I like to use in my daily vocab, make them AWESOME!

One of the sayings we have here at EverTrek is - ‘what would the best in the world look like?’ 

In total transparency, in the beginning, the trekking part of our trips was fantastic but there were parts of the journey I felt could have been done better to meet these high standards we’ve set for ourselves. 

We have received fantastic 5* reviews from customers on multiple occasions which is amazing, but we've also had rare instances where things didn’t quite go to plan and people didn't get the awesome EverTrek experience we wanted for them. In these instances, we made it our mission to compensate our customers in the best way we could, because was the right thing to do. On the rare occasions that this happens (and I mean rare), we’re usually able to either fix it on the ground there and then. In some circumstances we compensate the issues to such a high standard that these customers still rebook with us despite the original issue. In one instance our customer even left us a raving 5* review once things were sorted and will be coming on a trip with us again very soon! 

I believe that a good relationship between a customer and a business is PARAMOUNT and should be based on trust and transparency.

As we continue to grow and improve every aspect of the trips we run, because we believe in continually improving and evolving our customer experience, I feel like we have been upholding the Awesomeness Guarantee anyway. It’s important to us to make sure people have a great time and in the crazy off-chance it doesn't go right, we make sure that there are options and things in place where the outcome will be a positive one.

When all of this was floating around in my head, I felt we should make what we do a little more formalised.

That’s when I came up with the Awesomeness Guarantee.

We are not ones to hide behind complicated rules or the old T & C’s. That's why we came up with our Awesomeness Guarantee. This is something that's created and based on trust, transparency and a little bit of common sense added into the mix.

Here's how we work. 

If you feel that you were let down by our experience and that your trip was not awesome then contact us. We will then gather all of the details from you, talk to our staff on the ground to locate and validate any problems and completely understand why things went wrong. 

If we find that something was completely wrong and wasn’t as described and we establish the fault or problem was within our control or our staff on the ground then we’ll work out a refund that’s proportional to the scale of the issue. 

As ever, and in line with the way in which we work, fairness and transparency is needed from both sides including you. We just ask that if you do spot anything that isn’t quite right, you mention this to the staff on the ground, give them the chance to rectify the situation whilst you’re on the trip. Without having done that, it’s way more difficult to put things right. This would be taking into account when looking at the case.

We want all of your adventures with us to be 'AWESOME' which is why we are proud to cover your bookings with the 'Awesomeness Guarantee'. If on the hugely outside chance that you want to claim then email This email address is being protected from spambots. You need JavaScript enabled to view it. and we will open an investigation into why your trip wasn't awesome.