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When you book and become an EverTrekker, you are covered by our 'Awesomeness Guarantee'

We are not ones to hide behind complicated rules or the old T & C’s. That's why we came up with our Awesomeness Guarantee. This is something that's created and based on trust, transparency and a little bit of common sense added into the mix.

 

Here's how we work. 

If you feel that you were let down by our experience and that your trip was not awesome then contact us. We will then gather all of the details from you, talk to our staff on the ground to locate and validate any problems and completely understand why things went wrong. 

If we find that something was completely wrong and wasn’t as described and we establish the fault or problem was within our control or our staff on the ground then we’ll work out a refund that’s proportional to the scale of the issue. 

As ever, and in line with the way in which we work, fairness and transparency is needed from both sides including you. We just ask that if you do spot anything that isn’t quite right, you mention this to the staff on the ground, give them the chance to rectify the situation whilst you’re on the trip. Without having done that, it’s way more difficult to put things right. This would be taking into account when looking at the case.

We want all of your adventures with us to be 'AWESOME' which is why we are proud to cover your bookings with the 'Awesomeness Guarantee'. If on the hugely outside chance that you want to claim then email [email protected] and we will open an investigation into why your trip wasn't awesome. 

 

 

We Love Our
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Here’s what some of our awesome customers had to say
I traveled to EBC this October and would really recommend Evertrek. Being my first adventure holiday, it was reassuring to have such a supportive team with lots of information, advice and kit recommendations prior to departure. Having little things like filtered water and meals included in the cost (I saw another group having to queue to pay for breakfast) might seem trivial but it meant we didn't have to worry about running out of money on the trek - and they treat their guides and sherpas (who were top class and couldn't do enough for you) with consideration and respect. I always felt well looked after throughout my time in Nepal, and they put a great deal of effort into ensuring that the holiday went smoothly such as rearranging flights, and adapted to any issues that arose.Evertrek made it a great holiday. I met some fun people, have some great memories and lots of photos! You even get a free bag, medal and certificate!
Greg Dow
21:02 03 Dec 19
Just travelling back from an amazing EBC trip with Evertrek. I've travelled with a lot of other adventure travel companies in the past but have to say Evertrek has been the best. From the easy booking process and pre departure info and support, to the amazing local Kathmandu team, guides, sherpas, porters and yak men in Nepal I cant fault Evertrek. If you are thinking about a trip just do it. You wont regret it. And you wont regret choosing Evertrek either. I'm already looking at other trips and not even home yet!
Seonaid Baird
07:56 11 Nov 19
Absolutely first class, from when I first booked knowing nothing about hiking at altitude, right the way through the trip itself. Everything has been handled with the utmost professionalism and the entire team has been incredibly helpful, knowledgeable and hardworking. Our guide, Padam, and his team are worth their weight in gold. Could not recommend Evertrek enough.
Dani Wain
04:19 19 Oct 19
Not been to EBC yet but have booked to go with them next March.I’ve just returned from a fantastic training weekend with them in the Brecon Beacons. It was wet and windy but Evertrek didn’t disappoint, . From start to finish, the experience was great. Both Andy( the owner) and his trusty sidekick Dave (the painted Yeti) were there to make us feel welcome. They were both hands on, and their knowledge was second to none. I can’t wait to actually go to Everest, and after this weekend I feel assured that I’ll be in great hands. Nothing was too much trouble, and it was great see the way that Andy and Dave talk about Everest with such a passion.Well done guys
Bribri Mcalpine
19:35 11 Aug 19
Fantastic company, run by a fantastic set of people.
Stephen Smurthwaite
16:33 03 Aug 19
Wouldn’t hesitate to book again with Evertrek 👍🏼👍🏼🏔🏔😍
Lena Trafford
21:13 21 May 19
This trip was exceptional from start to finish. Has to be one of the best run and professional companies I have come across. Before we even started we were sent weekly emails and lots of correspondence to get us excited for the trip. Any questions and worries were answered straight away some even by video replies!! The actual Everest base camp trip itself was one of the best experiences of my life however very tough! Everything from start to finish was run perfectly. I couldn’t have asked for more from Andy, Dave and the Sherpas they provided! A 5 star service all round!
Lee Wardle
19:03 07 May 19
Still to go to Basecamp, but they have been very helpful with the many questions I have asked them about our up coming trek.
Stewart Strang
15:54 01 Feb 19
I had the most fantastic trip in Nepal, all thanks to evertrek. Andy was so so helpful from the moment I first rang about going. Nothing was ever to much, always had a speedy reply- which was reassuring when I was stressing about equipment. The training weekend that they offer is also incredibly helpful and really gets you ready for your holiday. Our guide in Nepal, Bhim and his team, were absolutely fantastic, they worked unbelievably hard, you never wanted for anything. (Watch them, they cheat at cards!!haha) As for the trek, the negotiations of getting to Lukla were a bit up in the air...but that's just Nepal! Go with the flow. But once we got there, it was absolutely brilliant, everyday the scenery was beautiful and I never felt like they expected to much from you. Plenty of rest time and tea stops! I personally really enjoyed the food (I lived on veggi curry and rice-you get seconds :D) and thought all the accommodation was fine!! Basically an all round incredible trip, there wasn't a second I didn't enjoy!!! Highly recommend Andy and the team. Would defo do another trek with them 😀
Lucy Groves
19:39 21 Jan 19
Just returned from the Everest Base Camp and what an amazing trip it was! Evertrek got it spot on from start to finish, not having to worry about a single thing and well looked after. Our guide Phurba, Sherpa Harry and porters were brilliant! Getting us up the mountain in one piece and looking after us superbly along the way. I would highly recommend using Evertrek as your trekking company! Brilliant service
Brooke Fiona Jones
13:30 27 Oct 18
Recently returned from our EBC trek and I can’t fault Evertrek, right from the minute you sign up Andy is giving advice and replying to any queries you might have. Special thanks to Phurba and Harry our guides over there, they keep a eye on you and don’t let you go to quickly up the mountain and look after you. If you are thinking about doing it just go for it you won’t regret it . Awesome
Douglas Smith
13:09 27 Oct 18
Having recently returned from EBC, I can’t fault the level of service that Evertrek provided. From reaching Kathmandu I was looked after from the start. Special thanks go to our Sherpa Phurba our guide Harry, the portars who all made the experience top class. Andy Moore goes that extra mile ensuring you are well looked after even after the trek has finished. Top bloke, top team and top company - Thanks Evertrek.
Thomas Hallam
12:32 27 Oct 18
I had the most amazing trip to Everest Base Camp with Evertrek, thank you Andy for being the font of all knowledge about this trip and for Rishi our guide for looking after us. It is probably the most challenging holiday I have ever done but it was worth every moment and the scenery was just stunning. Nepal is an amazing place and I will definitely go back one day. Thanks to Evertrek and my trekking buddies for a very special holiday.
Pamela Kuepfer
17:22 20 Oct 18
Great time in Nepal doing Everest Base Camp with Evertrek. Thanks Andy!
Gilles Comeau
13:07 12 Oct 18
Just returned from Everest Base Camp trek and it was absolutely brilliant! Many thanks to everyone at EverTrek, especially Andy - from start to finish the organisation was par excellence. Special thanks to Rishi our guide and my trekking companions who put the icing on the cake to make one of my dreams come true.
Phil Costin
20:54 10 Oct 18
Having recently booked myself on a trip to Everest Base Camp with Evertrek, I thought it would be one of those trips where you get to hear about everything you should have done two weeks before you go. Not with Andy and Evertrek. Immediately Andy was in touch with information, assistance and support. You could feel his energy coming at you. Along with the practical advice, Evertrek arrange training activities. These are great for finding out first hand what you need to know and how you might cope with the activities ahead. It really does crank up the excitement when you share your thoughts and views with fellow Evertrekers. This weekend we had one of these training activities in the Brecons. Andy made us all very welcome, and was there all the way, rain and shine, to helps us all along. We made some great connections, enjoyed the socialising (you earn it!) and came away even more excited to be getting on the plane to Nepal. Hopefully there will be more such events to enjoy, and build on the training already done. I’m already walking the dogs for 10mins more🙂.Thanks to Andy and the team for a great weekend. Good luck to those on their way in the next few months, and those who have a longer wait we can share your excitement.
Alan Payne
18:10 27 Aug 18
Brilliant Training Weekend in the Brecon Beacons with Andy and met some great people and got a good insight into what to expect for my trip in October. Can’t wait now....roll on EBC
Hayley Shadrake
19:14 26 Aug 18
Overjoyed with my recent trip to EBC. I can't praise Evertrek enough. From the 1st day I contacted Andy he has been amazing. Offering fantastic advice & tips before my trip. Hotel, guides & transfers in Kathmandu were spot on. Biggest credit has to go to the guide & sherpa who take care of you every step of the way. Thank you Evertrek
Donna Brown
11:12 23 Jun 18
The EverTrek organisation was excellent, the choice of Kathmandu hotel superb, good trek accommodation and great choice of food. I was impressed with the punctuality of transfer arrangements too. Keep up the good work!
Mike Dean
18:25 06 Apr 18
Evertrek delivered a brilliant trip to Everest base camp, good communication throughout, helpful info before your trip and kit list download, brilliant hotel and city tour, top Sherpa guide and team of porters, thank you Evertrek
Mark Angell
18:10 06 Apr 18
Anna Bach
15:02 17 Mar 18
A truly wonderful once in a lifetime experience. My sister and I trekked to Everest Basecamp with Evertrek to mark the tenth anniversary of our dearest Mum passing away. It was an emotional experience we will never forget. It gave us time to reflect on wonderful times past and brought us closer as only shared endeavour can. The Himalayan backdrop was the perfect location.But it's the people that made the trek. Our guide Kishor is a wonderful guy. A real fixer, high altitude expert, family man and now, friend. When the weather delayed our flight, he did everything he could to make sure we were first onto another. His experience, knowledge and local contacts got us into places we just wouldn't have seen without him. He knew when to go to the best places to avoid the crowds and he was the picture of happiness with his infectious smile. He was kind to the point of putting us first all the time, without hesitation. A true gentlemen and the source of lots of fun and laughter - perfect for morale. Our porters also deserve a mention for their hard work and dedication through some difficult long days at high altitude. Manesh was particularly hard working and charming, keen to learn and become a guide himself in time. Our trek wouldn't have been the same without them and when I go again I will definitely seek out the same team.My recommendation? Grab a loved one and go trekking in Nepal in the capable hands of the Evertrek team. And request Kishor to be your guide. You won't regret it.
Stuart Everitt
16:09 29 Nov 17
Well Evertrek you did not disappoint! Finally managed to tick the box in life and get to Everest Base Camp all thanks to Andy Moore. A colleague of mine actually recommended Bucket list (Evertrek) after he completed the EBC and three passes trek. So I made contact with Andy and the rest is history so they say. My brother and I booked the Everest Base Camp Classic 15 day trek and all elements met our expectations with ease. On arrival at KTM we met our guide Kishor who took us to our hotel. We stayed at the Hotel Buddy as the Apsara was full. Lovely hotel. Nice clean rooms. The city tour was brilliant and welcome meal good. Onto the trek itself. The journey up to Lukla was exciting and after a delay of a few hours (not days thankfully) we arrived and met our Porters. Then dream really did begin and the trek started following the tracks the towards Namche, and beyond to EBC. The sheer beauty of the scenery and mountains during the trek was awe inspiring. The first glimpse of Everest on day three bought a tear to the eye. The leg of the trek to EBC was long and hard given the altitude but a massive sense of achievement was felt by all of our party when we got there! Worthy of special mention was our guide Kishor. He dealt with a few admin issues at the domestic terminal at KTM airport ensuring we got on a flight and during trek making sure that we got the best possible experience out of the trek. Friendly and knowledgable I cant recommend Kishor highly enough. Nothing was too much trouble for him. All in all this was the trip of a lifetime, with breathtaking scenery, expect some long tough days of trekking staying in typical basic lodges. This is the only way in my opinion to experience Nepal and the Khumbu region at its very best. If you are looking to trek to Everest Base Camp look no further than Evertrek! Book now and experience the EBC dream and create some forever memories!
Sarah Piper-Smith
17:27 17 Nov 17
Thanks guys for the experience of a lifetime. What can I say about Evertrek! Simply brilliant. From the moment we spoke with Andy and signed up it was all taken care of. The guides were truly amazing, professional and were always on-hand to look after us. Listen, this is a tough challenge but it's well within the reach of most of you out there considering the possibility. I've kept myself pretty fit all my life (63 years young) but trying to keep up with my sons was, at times, pushing my limits. The scenery is so beautiful it becomes an emotional challenge at times. We did Kilimanjaro a few years ago - Base Camp blows that away completely. However, you need to be in the best hands and we were. Our guides, Rahul and Krishna were meticulous in making sure we were looked after every step of the way and needless to say we have become friends for life. I cannot recommend EverTrex highly enough. Don't think about this for too long - just do it. They'll get there and you'll never forget the experience. So,as soon as I have some pics ready I'll upload and share but please do not hesitate to contact me while I'm still flying through thin air!!! Thanks again Andy and EverTrex
Alan Irwin
10:18 23 Oct 17
Loved every minute of the Everest Base Camp trek! The guys were all very accommodating and helpful in the build up to and on the trek. Everything about the package ensured my time was comfortable, fun and without any worries. Our guide Rawal was informative, friendly and a great laugh when he got his drums out on the last night! A big thank you to Evertrek for making this happen and I look forward to booking with you guys again!
Thomas Hirst
19:28 10 Oct 17
Somnath Simkhada
17:08 09 Sep 17
Recently returned from trekking in Upper Mustang,Nepal.. and still in awe! What a trip! Amazing service from Andy and Dave in helping me plan the most amazing,unique,epic,challenging,tough,rewarding and memorable experiences...with stunning unspoilt views and a different pace of life. They provided me with friendly, knowledgeable,caring guides. I really couldn't have asked for a better trek. Highly recommend and will use again.
Melissa 'Gillette' Jones
15:19 09 Aug 17
Hey guys!Just wanted to say a huge thanks to all at Bucket List, both here and in Nepal, for making my trip to EBC, Cho La and Gokyo so enjoyable and memorable. Himal, my guide, was a star and I enjoyed his company throughout the two plus weeks we were together; he looked after me really well and I have no doubt that his local knowledge helped to smooth the way on a few occasions when accommodation was tight! If my wife can be persuaded to let me go again, you will be my first port of call.Cheers!
Ian Folly
15:16 15 May 17
What a first class service, Andy was supportive, knowledgeable and really quick at replying. If you want to make base camp then this is the way to do it, from the airport to the top and back again. Fully supported, with a friendly team. Would not hesitate to book more treks in Nepal with Andy. Thank you team.
Paul Jim Hawkins
06:19 05 Jan 17
Amazing company!!! The owners are so helpful and made my trip to nepal (everest base camp & gokyo lakes) perfect. Very organised and always there for you!
Theresa Burger
01:06 07 Nov 16
Everest basecamp TICK...thanks for organising! Fantastic company, extremely friendly and professional.
Max Bibby
14:51 11 Jul 16
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