🙌WANTED - NEW YETIS!🙌
*******Customer Service Representative & Adventure Expert*******
Do you want to join our team of Yetis at one of the UK’s fastest-growing adventure travel companies?
Do you get a kick out of making good things happen for people and are you in your element on a windy mountain ridge or crunching through some snow in winter? If so, you’re in the right place.
✅ We’re looking for someone who is committed to providing world-class customer service
✅ Someone who can communicate their love of the outdoors to inspire and support customers
✅ Someone who will happily send a video message
✅ Someone who doesn’t see administration tasks but instead sees ways of helping people achieve their dreams!
✅ Someone who pays attention to the detils 😉
If that’s you then you’ll love this role
We’re a travel company that is all about providing the best and most awesome experiences for our trekking community. We specialise in high altitude trekking adventures, taking our EverTrekkers to Everest Base Camp in the Himalayas, the summit of Kilimanjaro and to many other epic destinations around the world.
We are a fast-growing company, currently expanding our services and launching new trips around the world, therefore we are now looking for a new team member to join us at our UK based office at EverTrek HQ.
You’ll be working at our friendly EverTrek office in Caerphilly, South Wales, which is where all the magic happens. The core of the role will be supporting our ever-growing customer base by answering questions on all things trek related by email, phone and social media. We make great use of video messaging for that personal touch and pride ourselves on our speed of response and quality of information.
At times its high volume, high energy especially when we run sales campaigns but we’re also looking for someone who can assist on projects and bring their own knowledge and experience to help us improve processes to create the best possible EverTrekker customer experience.
Skills in administration & customer service are important but so is your positive attitude, initiative and motivation.
So what’s it like at EverTrek?
We work in an ever-changing entrepreneurial environment and we are continually challenging each other and coming up with great ideas. It’s demanding but hugely rewarding as we continue to grow. The EverTrek team is committed to providing continual training, coaching and support to help you develop your skills and confidence. As well as working in a relaxed environment with a friendly team of Yetis. Our Head Yeti Andy, who founded the company says that it's 'All about the Journey'. So much so that it's on a bright blue Neon sign as you walk into the office. This is true on the trips we run, where our EverTrekkers have an epic time not just on the summit but along the entire journey. This is also the way we like to do things here in our EverTrek office as it's super important to enjoy our working 'Journey' too.
Perks of the job!
- Four day working week during quieter periods of business
- Very competitive starting salary (£22K + bonuses)
- Up to 30 days paid holiday a year plus bank holidays
- Travel to amazing destinations to experience our treks and trips
- Access to a UK pension scheme
- Cycle to Work Scheme
- You get yourself a unique Yeti name
- Local gym membership
- That awesome feeling when you know you are making a huge difference to people's lives by helping them achieve lifelong goals.
Now for the nitty-gritty stuff…
EverTrek is no different to any other successful business, well actually we are - we’re a lot more fun! The work carried out by Yetis in our UK office is the backbone of the company and predominantly involves administration & providing amazing customer service. This position is primarily office based, therefore you need to be proficient in the following areas:
Good communication skills with a passion for providing excellent customer service - our top priority is providing world class customer service, this means prioritising incoming workload, juggling social media messages, phone calls and emails and working within our agreed company SLA’s.
Technically competent - You’ll know your way around a PC, be familiar using social media such as Facebook and Instagram, and be quick to pick up new systems, software and technology. You will manage customer enquiries via email and phone, update systems and will have experience in using Microsoft Office (Word & Excel) etc.
An excellent problem solver - You will be able to work on projects, solve problems, and work unsupervised to meet deadlines. We live by the value of ‘making things happen’ and this has significantly contributed to the growth of the company as a market leader.
Friendly and motivated - We value world class customer service over everything else. You will be motivated to keep our EverTrekkers happy and have great communication skills & a friendly attitude, Whether that’s taking calls from our customers, replying to an email by video or attending exhibitions & travel shows - it’s a diverse & dynamic customer facing role.
Into the outdoors - You’ll know your way around a mountain or two. You don’t need to be Sir Edmund Hillary, but the right candidate will have a keen interest in the outdoors and a love of trekking. Our customers are constantly seeking advice on trekking and as part of your role you'll be a go-to Adventure Expert. As well as enjoying trekking, you will need to be willing to learn about equipment, destinations and general trekking information. We certainly don't expect you to know everything, but your enthusiasm for the outdoors will go a long way to engaging our customers.
Adaptable - You’ll be happy to adapt & change your day-to-day work requirements depending on the needs of the business; whether that be prioritising customer enquiries, creating content, updating systems information or even hosting a training weekend in Wales/Scotland.
The availability to work occasional weekends & travel abroad: Our Training Weekends run Friday - Sunday, therefore you will have to be willing to work some weekends. (We say ‘work’, you’ll be hiking around Brecon or Scotland with Yetis & a group of customers, enjoying a free B&B and numerous pub stops - not the worst weekend in the world!) We also attend some festivals and events as exhibitors, think branded stand, goody bags and LOTS of chatting with potential customers, again these are weekend events and there will be a requirement to attend as an EverTrek rep, alongside the rest of the team, we never leave a Yeti standing alone!
You will be required to hold a full UK driver's licence due to the remote locations of our training weekends. You will also need to be happy to travel abroad as the business requires to test new trips, building our relationships with suppliers and increasing your knowledge and experience to better support our customers.
If all of this is something that has shocked you into a frenzy of excitement, then show us what you are made of and apply here or via the big button below
We’d also love to see YOU so as well as completing the application form you'll be asked on the form to send us a video telling us why you think you'd be a great fit for the EverTrek Team. Show us what kind of Yeti you are!
The closing date for all applications is 22nd April 2022 so get yours in if you want to join the team. We may close this sooner if we receive enough suitable applications so get make sure you get in as speedily as you can!
We Love Our
Here’s what some of our awesome customers had to say
l can't emphasis enough the brilliance of been able to move a trip for free if circumstances dictate.
My trek from stepping from the plane was well planned and supported. The trek itself ( Annapurna Base Camp) was one of the best experiences ever. Our guides and porters were superb, knowledgeable and very accommodating - going over and above if anyone needed extra support.
The trip was life changing and I'm going back for more with team EverTrek
You can contact her directly.
Email: [email protected]
Facebook: Lauren Jordan (Trade Expert)
We happened to be stuck in Nepal for an additional 10 days due to the country going into lockdown and Evertrek worked tirelessly every single day to ensure not only were we in the loop with what was going on but also just to make sure we were comfortable, happy and OK!
They don't feel like your typical corporate company, the entire team is super friendly and make you feel like pals! Something quite important to me and they showed in every single way is that they truly care for all their staff, as soon as the Sherpas and guides lost pretty much all work for this season they set up a justgiving page to help support their families! They doing everything with love and care both for their customers and their team!!
Ok, I could go on! Bottom line is, if you are looking for some trekking adventures, look no further. Just go and book it, you will not regret it!
Thank you for reminding me why I love travelling and trekking so much, now you have awoken it I have lots of planning to do for 2021 hehe!! ❤️
They were fantastic and went out their way to support me when I was stuck in Nepal due to the Coronavirus lockdown
I would highly recommend this company to any trekkers looking for a travel company.
I will definitely be using this company again in the future.
Nothing was to much for the guys in the UK or Kathmandu, if you are thinking about this trip there is only one company to consider EVERTREK 110%
It's only taken 30 years to to finally realize this dream!
The contact has been brilliant with the EverTrek team!
Now to get into training!
Having little things like filtered water and meals included in the cost (I saw another group having to queue to pay for breakfast) might seem trivial but it meant we didn't have to worry about running out of money on the trek - and they treat their guides and sherpas (who were top class and couldn't do enough for you) with consideration and respect.
I always felt well looked after throughout my time in Nepal, and they put a great deal of effort into ensuring that the holiday went smoothly such as rearranging flights, and adapted to any issues that arose.
Evertrek made it a great holiday. I met some fun people, have some great memories and lots of photos! You even get a free bag, medal and certificate!
team, guides, sherpas, porters and yak men in Nepal I cant fault Evertrek. If you are thinking about a trip just do it. You wont regret it. And you wont regret choosing Evertrek either. I'm already looking at other trips and not even home yet!
I’ve just returned from a fantastic training weekend with them in the Brecon Beacons. It was wet and windy but Evertrek didn’t disappoint, . From start to finish, the experience was great. Both Andy( the owner) and his trusty sidekick Dave (the painted Yeti) were there to make us feel welcome. They were both hands on, and their knowledge was second to none.
I can’t wait to actually go to Everest, and after this weekend I feel assured that I’ll be in great hands.
Nothing was too much trouble, and it was great see the way that Andy and Dave talk about Everest with such a passion.
Well done guys
Our guide in Nepal, Bhim and his team, were absolutely fantastic, they worked unbelievably hard, you never wanted for anything. (Watch them, they cheat at cards!!haha)
As for the trek, the negotiations of getting to Lukla were a bit up in the air...but that's just Nepal! Go with the flow. But once we got there, it was absolutely brilliant, everyday the scenery was beautiful and I never felt like they expected to much from you. Plenty of rest time and tea stops! I personally really enjoyed the food (I lived on veggi curry and rice-you get seconds :D) and thought all the accommodation was fine!!
Basically an all round incredible trip, there wasn't a second I didn't enjoy!!! Highly recommend Andy and the team. Would defo do another trek with them 😀
Many thanks to everyone at EverTrek, especially Andy - from start to finish the organisation was par excellence. Special thanks to Rishi our guide and my trekking companions who put the icing on the cake to make one of my dreams come true.
We made some great connections, enjoyed the socialising (you earn it!) and came away even more excited to be getting on the plane to Nepal. Hopefully there will be more such events to enjoy, and build on the training already done. I’m already walking the dogs for 10mins more🙂.
Thanks to Andy and the team for a great weekend. Good luck to those on their way in the next few months, and those who have a longer wait we can share your excitement.
Hotel, guides & transfers in Kathmandu were spot on.
Biggest credit has to go to the guide & sherpa who take care of you every step of the way.
Thank you Evertrek
But it's the people that made the trek. Our guide Kishor is a wonderful guy. A real fixer, high altitude expert, family man and now, friend. When the weather delayed our flight, he did everything he could to make sure we were first onto another. His experience, knowledge and local contacts got us into places we just wouldn't have seen without him. He knew when to go to the best places to avoid the crowds and he was the picture of happiness with his infectious smile. He was kind to the point of putting us first all the time, without hesitation. A true gentlemen and the source of lots of fun and laughter - perfect for morale. Our porters also deserve a mention for their hard work and dedication through some difficult long days at high altitude. Manesh was particularly hard working and charming, keen to learn and become a guide himself in time. Our trek wouldn't have been the same without them and when I go again I will definitely seek out the same team.
My recommendation? Grab a loved one and go trekking in Nepal in the capable hands of the Evertrek team. And request Kishor to be your guide. You won't regret it.
Amazing service from Andy and Dave in helping me plan the most amazing,unique,epic,challenging,tough,
rewarding and memorable experiences...with stunning unspoilt views and a different pace of life.
They provided me with friendly, knowledgeable,caring guides. I really couldn't have asked for a better trek.
Highly recommend and will use again.
Just wanted to say a huge thanks to all at Bucket List, both here and in Nepal, for making my trip to EBC, Cho La and Gokyo so enjoyable and memorable. Himal, my guide, was a star and I enjoyed his company throughout the two plus weeks we were together; he looked after me really well and I have no doubt that his local knowledge helped to smooth the way on a few occasions when accommodation was tight! If my wife can be persuaded to let me go again, you will be my first port of call.