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INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site https://evertrek.co.uk, including any information you may provide through our site when you purchase a product or service, sign up to our newsletter, download one of our user guides or take part in a prize draw or competition.

By providing us with your data, you warrant to us that you are over 13 years of age.

EverTrek or Bucket List Adventure Travel Limited is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Our full details are:

Full name of legal entity: Bucket List Adventure Travel Limited TA EverTrek

Email address: [email protected]
Postal address: Britannia House Caerphilly Business Park Van Road Caerphilly CF83 3GG

Telephone number: 02920 003216

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at .

 

  1. WHAT DATA DO WE COLLECT ABOUT YOU

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process certain types of personal data about you as follows:

  • Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.
  • Contact Data may include your billing address, delivery address, email address and telephone numbers.
  • Financial Data may include your bank account and payment card details.
  • Transaction Data may include details about payments between us and other details of purchases made by you through us.
  • Technical Data may include your EverTrek account login data, internet protocol addresses, browser type and version, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
  • Profile Data may include your purchases or orders, your interests, preferences, feedback and survey responses.
  • Usage Data may include information about how you use our website, products and services.
  • Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

 

  1. HOW WE COLLECT YOUR PERSONAL DATA

We collect data about you through a variety of different methods including:

  • Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
    • order our products or services;
    • create an account on our site;
    • subscribe to our service or publications;
    • request resources or marketing be sent to you;
    • enter a competition, prize draw, promotion or survey;
    • or give us feedback.
  • Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy at https://www.evertrek.co.uk/cookie-policy/ for further details.
  • Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below
    • analytics providers such as Google based outside the EU;
    • advertising networks Google Adwords based outside the EU;
    • Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

 

  1. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when legally permitted. The most common uses of your personal data are:

  • Where we need to perform the contract between us.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at .

Purposes for processing your personal data

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.

We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at  if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/ActivityType of dataLawful basis for processing
To register you as a new customer(a) Identity
(b) Contact
Performance of a contract with you
To process and deliver your order including:(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests to recover debts owed to us
To manage our relationship with you which will include:(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services
To enable you to partake in a prize draw, competition or complete a survey(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business
To administer and protect our business and our site (including troubleshooting, data analysis, testing)(a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests for running our business. To prevent fraud.
(b) Necessary to comply with a legal obligation
To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences(a) Technical
(b) Usage
Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy
To make suggestions and recommendations to you about goods or services that may be of interest to you(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
Necessary for our legitimate interests to develop our products/services and grow our business

Marketing communications

You will receive marketing communications from us if you have:

  1. requested information from us or purchased goods or services from us; or
  2. if you provided us with your details and consented for us to send you marketing communications; and
  • in each case, you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at any time.

Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at [email protected]

If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

 

  1. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:

  • Other companies in our group who help fulfill our tours and trips outside the EU.
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

 

  1. INTERNATIONAL TRANSFERS

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria. Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

  • Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:
  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Please email us at [email protected] if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

 

  1. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

  1. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

  1. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to the processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at [email protected]

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

  1. THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

 

  1. COOKIES

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see https://www.evertrek.co.uk/cookie-policy/

We Love Our
customeRs

Here’s what some of our awesome customers had to say
Not been to EBC yet but have booked to go with them next March.I’ve just returned from a fantastic training weekend with them in the Brecon Beacons. It was wet and windy but Evertrek didn’t disappoint, . From start to finish, the experience was great. Both Andy( the owner) and his trusty sidekick Dave (the painted Yeti) were there to make us feel welcome. They were both hands on, and their knowledge was second to none. I can’t wait to actually go to Everest, and after this weekend I feel assured that I’ll be in great hands. Nothing was too much trouble, and it was great see the way that Andy and Dave talk about Everest with such a passion.Well done guys
Bribri Mcalpine
19:35 11 Aug 19
Fantastic company, run by a fantastic set of people.
Stephen Smurthwaite
16:33 03 Aug 19
Wouldn’t hesitate to book again with Evertrek 👍🏼👍🏼🏔🏔😍
Lena Trafford
21:13 21 May 19
This trip was exceptional from start to finish. Has to be one of the best run and professional companies I have come across. Before we even started we were sent weekly emails and lots of correspondence to get us excited for the trip. Any questions and worries were answered straight away some even by video replies!! The actual Everest base camp trip itself was one of the best experiences of my life however very tough! Everything from start to finish was run perfectly. I couldn’t have asked for more from Andy, Dave and the Sherpas they provided! A 5 star service all round!
Lee Wardle
19:03 07 May 19
Still to go to Basecamp, but they have been very helpful with the many questions I have asked them about our up coming trek.
Stewart Strang
15:54 01 Feb 19
I had the most fantastic trip in Nepal, all thanks to evertrek. Andy was so so helpful from the moment I first rang about going. Nothing was ever to much, always had a speedy reply- which was reassuring when I was stressing about equipment. The training weekend that they offer is also incredibly helpful and really gets you ready for your holiday. Our guide in Nepal, Bhim and his team, were absolutely fantastic, they worked unbelievably hard, you never wanted for anything. (Watch them, they cheat at cards!!haha) As for the trek, the negotiations of getting to Lukla were a bit up in the air...but that's just Nepal! Go with the flow. But once we got there, it was absolutely brilliant, everyday the scenery was beautiful and I never felt like they expected to much from you. Plenty of rest time and tea stops! I personally really enjoyed the food (I lived on veggi curry and rice-you get seconds :D) and thought all the accommodation was fine!! Basically an all round incredible trip, there wasn't a second I didn't enjoy!!! Highly recommend Andy and the team. Would defo do another trek with them 😀
Lucy Groves
19:39 21 Jan 19
Just returned from the Everest Base Camp and what an amazing trip it was! Evertrek got it spot on from start to finish, not having to worry about a single thing and well looked after. Our guide Phurba, Sherpa Harry and porters were brilliant! Getting us up the mountain in one piece and looking after us superbly along the way. I would highly recommend using Evertrek as your trekking company! Brilliant service
Brooke Fiona Jones
13:30 27 Oct 18
Recently returned from our EBC trek and I can’t fault Evertrek, right from the minute you sign up Andy is giving advice and replying to any queries you might have. Special thanks to Phurba and Harry our guides over there, they keep a eye on you and don’t let you go to quickly up the mountain and look after you. If you are thinking about doing it just go for it you won’t regret it . Awesome
Douglas Smith
13:09 27 Oct 18
Having recently returned from EBC, I can’t fault the level of service that Evertrek provided. From reaching Kathmandu I was looked after from the start. Special thanks go to our Sherpa Phurba our guide Harry, the portars who all made the experience top class. Andy Moore goes that extra mile ensuring you are well looked after even after the trek has finished. Top bloke, top team and top company - Thanks Evertrek.
Thomas Hallam
12:32 27 Oct 18
I had the most amazing trip to Everest Base Camp with Evertrek, thank you Andy for being the font of all knowledge about this trip and for Rishi our guide for looking after us. It is probably the most challenging holiday I have ever done but it was worth every moment and the scenery was just stunning. Nepal is an amazing place and I will definitely go back one day. Thanks to Evertrek and my trekking buddies for a very special holiday.
Pamela Kuepfer
17:22 20 Oct 18
Great time in Nepal doing Everest Base Camp with Evertrek. Thanks Andy!
Gilles Comeau
13:07 12 Oct 18
Just returned from Everest Base Camp trek and it was absolutely brilliant! Many thanks to everyone at EverTrek, especially Andy - from start to finish the organisation was par excellence. Special thanks to Rishi our guide and my trekking companions who put the icing on the cake to make one of my dreams come true.
Phil Costin
20:54 10 Oct 18
Having recently booked myself on a trip to Everest Base Camp with Evertrek, I thought it would be one of those trips where you get to hear about everything you should have done two weeks before you go. Not with Andy and Evertrek. Immediately Andy was in touch with information, assistance and support. You could feel his energy coming at you. Along with the practical advice, Evertrek arrange training activities. These are great for finding out first hand what you need to know and how you might cope with the activities ahead. It really does crank up the excitement when you share your thoughts and views with fellow Evertrekers. This weekend we had one of these training activities in the Brecons. Andy made us all very welcome, and was there all the way, rain and shine, to helps us all along. We made some great connections, enjoyed the socialising (you earn it!) and came away even more excited to be getting on the plane to Nepal. Hopefully there will be more such events to enjoy, and build on the training already done. I’m already walking the dogs for 10mins more🙂.Thanks to Andy and the team for a great weekend. Good luck to those on their way in the next few months, and those who have a longer wait we can share your excitement.
Alan Payne
18:10 27 Aug 18
Brilliant Training Weekend in the Brecon Beacons with Andy and met some great people and got a good insight into what to expect for my trip in October. Can’t wait now....roll on EBC
Hayley Shadrake
19:14 26 Aug 18
Overjoyed with my recent trip to EBC. I can't praise Evertrek enough. From the 1st day I contacted Andy he has been amazing. Offering fantastic advice & tips before my trip. Hotel, guides & transfers in Kathmandu were spot on. Biggest credit has to go to the guide & sherpa who take care of you every step of the way. Thank you Evertrek
Donna Brown
11:12 23 Jun 18
The EverTrek organisation was excellent, the choice of Kathmandu hotel superb, good trek accommodation and great choice of food. I was impressed with the punctuality of transfer arrangements too. Keep up the good work!
Mike Dean
18:25 06 Apr 18
Evertrek delivered a brilliant trip to Everest base camp, good communication throughout, helpful info before your trip and kit list download, brilliant hotel and city tour, top Sherpa guide and team of porters, thank you Evertrek
Mark Angell
18:10 06 Apr 18
Anna Bach
15:02 17 Mar 18
A truly wonderful once in a lifetime experience. My sister and I trekked to Everest Basecamp with Evertrek to mark the tenth anniversary of our dearest Mum passing away. It was an emotional experience we will never forget. It gave us time to reflect on wonderful times past and brought us closer as only shared endeavour can. The Himalayan backdrop was the perfect location.But it's the people that made the trek. Our guide Kishor is a wonderful guy. A real fixer, high altitude expert, family man and now, friend. When the weather delayed our flight, he did everything he could to make sure we were first onto another. His experience, knowledge and local contacts got us into places we just wouldn't have seen without him. He knew when to go to the best places to avoid the crowds and he was the picture of happiness with his infectious smile. He was kind to the point of putting us first all the time, without hesitation. A true gentlemen and the source of lots of fun and laughter - perfect for morale. Our porters also deserve a mention for their hard work and dedication through some difficult long days at high altitude. Manesh was particularly hard working and charming, keen to learn and become a guide himself in time. Our trek wouldn't have been the same without them and when I go again I will definitely seek out the same team.My recommendation? Grab a loved one and go trekking in Nepal in the capable hands of the Evertrek team. And request Kishor to be your guide. You won't regret it.
Stuart Everitt
16:09 29 Nov 17
Well Evertrek you did not disappoint! Finally managed to tick the box in life and get to Everest Base Camp all thanks to Andy Moore. A colleague of mine actually recommended Bucket list (Evertrek) after he completed the EBC and three passes trek. So I made contact with Andy and the rest is history so they say. My brother and I booked the Everest Base Camp Classic 15 day trek and all elements met our expectations with ease. On arrival at KTM we met our guide Kishor who took us to our hotel. We stayed at the Hotel Buddy as the Apsara was full. Lovely hotel. Nice clean rooms. The city tour was brilliant and welcome meal good. Onto the trek itself. The journey up to Lukla was exciting and after a delay of a few hours (not days thankfully) we arrived and met our Porters. Then dream really did begin and the trek started following the tracks the towards Namche, and beyond to EBC. The sheer beauty of the scenery and mountains during the trek was awe inspiring. The first glimpse of Everest on day three bought a tear to the eye. The leg of the trek to EBC was long and hard given the altitude but a massive sense of achievement was felt by all of our party when we got there! Worthy of special mention was our guide Kishor. He dealt with a few admin issues at the domestic terminal at KTM airport ensuring we got on a flight and during trek making sure that we got the best possible experience out of the trek. Friendly and knowledgable I cant recommend Kishor highly enough. Nothing was too much trouble for him. All in all this was the trip of a lifetime, with breathtaking scenery, expect some long tough days of trekking staying in typical basic lodges. This is the only way in my opinion to experience Nepal and the Khumbu region at its very best. If you are looking to trek to Everest Base Camp look no further than Evertrek! Book now and experience the EBC dream and create some forever memories!
Sarah Piper-Smith
17:27 17 Nov 17
Thanks guys for the experience of a lifetime. What can I say about Evertrek! Simply brilliant. From the moment we spoke with Andy and signed up it was all taken care of. The guides were truly amazing, professional and were always on-hand to look after us. Listen, this is a tough challenge but it's well within the reach of most of you out there considering the possibility. I've kept myself pretty fit all my life (63 years young) but trying to keep up with my sons was, at times, pushing my limits. The scenery is so beautiful it becomes an emotional challenge at times. We did Kilimanjaro a few years ago - Base Camp blows that away completely. However, you need to be in the best hands and we were. Our guides, Rahul and Krishna were meticulous in making sure we were looked after every step of the way and needless to say we have become friends for life. I cannot recommend EverTrex highly enough. Don't think about this for too long - just do it. They'll get there and you'll never forget the experience. So,as soon as I have some pics ready I'll upload and share but please do not hesitate to contact me while I'm still flying through thin air!!! Thanks again Andy and EverTrex
Alan Irwin
10:18 23 Oct 17
Loved every minute of the Everest Base Camp trek! The guys were all very accommodating and helpful in the build up to and on the trek. Everything about the package ensured my time was comfortable, fun and without any worries. Our guide Rawal was informative, friendly and a great laugh when he got his drums out on the last night! A big thank you to Evertrek for making this happen and I look forward to booking with you guys again!
Thomas Hirst
19:28 10 Oct 17
Somnath Simkhada
17:08 09 Sep 17
Recently returned from trekking in Upper Mustang,Nepal.. and still in awe! What a trip! Amazing service from Andy and Dave in helping me plan the most amazing,unique,epic,challenging,tough,rewarding and memorable experiences...with stunning unspoilt views and a different pace of life. They provided me with friendly, knowledgeable,caring guides. I really couldn't have asked for a better trek. Highly recommend and will use again.
Melissa 'Gillette' Jones
15:19 09 Aug 17
Hey guys!Just wanted to say a huge thanks to all at Bucket List, both here and in Nepal, for making my trip to EBC, Cho La and Gokyo so enjoyable and memorable. Himal, my guide, was a star and I enjoyed his company throughout the two plus weeks we were together; he looked after me really well and I have no doubt that his local knowledge helped to smooth the way on a few occasions when accommodation was tight! If my wife can be persuaded to let me go again, you will be my first port of call.Cheers!
Ian Folly
15:16 15 May 17
What a first class service, Andy was supportive, knowledgeable and really quick at replying. If you want to make base camp then this is the way to do it, from the airport to the top and back again. Fully supported, with a friendly team. Would not hesitate to book more treks in Nepal with Andy. Thank you team.
Paul Jim Hawkins
06:19 05 Jan 17
Amazing company!!! The owners are so helpful and made my trip to nepal (everest base camp & gokyo lakes) perfect. Very organised and always there for you!
Theresa Burger
01:06 07 Nov 16
Everest basecamp TICK...thanks for organising! Fantastic company, extremely friendly and professional.
Max Bibby
14:51 11 Jul 16
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